This is not one of those help centers where you talk to a chatbot for 45 minutes before it tells you to restart your router.

If you have a problem:

• DM us on Instagram. Reply time: 12-24 hours. Almost always less.
• Whatsapp us. Reply time: 12-24 hours.
• Call Mr. Surya directly if you have his number. Reply time: Whenever he is not in the warehouse or doing QC checks in stores. 
• There is no IVR. There are no ticket numbers. There is no script that says "I understand your frustration".
• If we messed up we will just say "sorry we messed up" and then fix it.
• Common responses you will never hear from us:
• Have you tried washing it?
• That is part of the design.
• All sales are final.
• Your query is very important to us.
• Oh damn that's bad. We will ship you a new one tomorrow