This is not one of those help centers where you talk to a chatbot for 45 minutes before it tells you to restart your router.

If you have a problem:

• DM us on Instagram. Reply time: 12–24 hours. Almost always less.
• WhatsApp us. Reply time: 12–24 hours.
• Call Mr. Surya directly if you have his number. Reply time: Whenever he is not in the warehouse or doing QC checks in stores.

There is no IVR. There are no ticket numbers. There is no script that says, "I understand your frustration."

If we messed up, we will just say, "Sorry, we messed up," and then fix it.

Common responses you will never hear from us:

• "Have you tried washing it?"
• "That is part of the design."
• "All sales are final."
• "Your query is very important to us."
• "Oh damn, that's bad. We will ship you a new one tomorrow."

Grievance Redressal Officer

Name: Ishtpreet Singh

WhatsApp: 9729111383

Email: wecare@vsneek.com

If you have any complaint or concern regarding your order, product, payment, delivery, return, refund, exchange, or any other service provided by V’Sneek, you may contact our Grievance Redressal Officer using the details above.

All complaints received will be acknowledged within 48 hours and addressed within the applicable period prescribed under law.

Complaint Tracking

Upon registering a complaint, you will receive a unique complaint/reference number, which may be used to track the status of your complaint.

You may also contact us through our regular customer support channels available on this website.